Coffee Chat!

Keep your eyes open!  What better way to meet your new property manager than by popping in to have a chat over coffee?  (Or tea of course).

Every month, Personalised Property Management will host a coffee session in a local cafe.  Why not support a local business, take a time out and relax at the same time!

This month we’ll be at the Little Lucky Cafe on Grant St, Bacchus Marsh!


coffee chat july 2017


Get ready for January 2020!

So, those of you who are close to me might already know, but Personalised Property Management will be going live in its own right as of January 2020.  Specialist property management stand alone company.

Because setting up a real estate agency properly takes time, I began the process earlier this year and I’m slowly ticking off all the various admin aspects of the business one by one.  Next step however – is choosing the logo! (Can’t have an awesome website – yes, more awesome than this one… professionally done this time – without a logo!).

For this, I need your help – tell me your thoughts about the below – should I go the more transformer style logo (would look good on the bonnet of my car but yes, a bit transformer like) or – go the more simply designed lettered logo… let me know!

For those of you who can’t wait until January – you can still sign up and have me mange your property now – all without the worry of being handed over from property manager to property manager!  16 years in and I’m not going anywhere!  Contact me today to discuss your needs so you too can be a part of this exciting new venture!

Advice for every investor!

Welcome to my advice page!  You’re likely here because you’ve received the link through one of my marketing campaigns – so welcome!  I’ve put together a few links together so you can make your way directly to a situation that you need help with.  If there’s something else you would like advice on, drop me a line – happy to help.

Buyers Advocate

Self Managed Super Fund – my story

Agent or Self Manage?

Lease break – what happens when a tenant needs to break their lease?

Landlord to maintain premises – what you need to know!

What to look for in a Property Manager

Proposed government reforms of the Residential Tenancy Act

Protect yourself from real estate related Fraud

If you’ve made it this far, then great!  I hope this information has been helpful and I wish you luck with your investing future!

Meet your next PM

I find that nowadays, I often don’t get to meet my landlords.  Everyone is either time poor, or location gets in the way, so I put my creative hat on and created a video to try and give people a little insight into what you get when you join the Eview family.

It’s a little corny I know, but no harm in having a little fun and getting yourself out there!

Operational Excellence – great way to start the year.

Now that we’ve settled in, got things up and running, have perfected our systems and procedures, I am excited to announce that we have been recognised for our efforts by winning the Eview award for Operational Excellence.


What does that mean some people will ask?  This is an exciting award to win as it is recognition of the effort that we put in as a company to ensure that behind the scenes, our landlords are being well and truly looked after, with the best policies, procedures, ethics and operations across the board.   This award shows it’s not just about the numbers, but how we look after the business we have.

Word must be getting out though – as we have also won the business development award as well!  We would like to thank our clients for trusting us with their properties and recommending our services to others.

Do you want to experience the difference and make the most of your investment property?  Contact us today!

Making tenants feel valued


Smart investors know that having good quality tenants, that feel valued and looked after, is just common business sense!  Tenants who are happy, and who respect their agent, maintain properties better, go the extra mile to look after things, are more understanding when it comes to maintenance, or open for inspections (should the property be for sale)… the list goes on.

For us, our latest promotion is providing our new tenants with a home made gift!  A little corny, I know, but I make these with my daughters – growing from scratch great kitchen windowsill plants such as mint, thyme, lavender… A fun activity at home, surprise gift for the tenant.  It’s win win.

Have you ever received a gift from your agent as a tenant?  (I know it’s pretty standard when you buy a house, that a sales agent gives you something upon settlement – but have you ever thought about it from a tenant / landlord prospective?) . Let me know your thoughts!

Welcome to 2018! Let this be your best investment year yet!

What an exciting year we have ahead of us!  The past few years here at Eview Werribee have been great as we’ve watched the company grow – but now it’s time to really get things going!  We have had a new senior property manager joint the team (check out Jess’s profile here) and we’re really looking forward to doing even better this year!

For that – we need your help!  We consider our clients – clients for life, and we would like you to join our property family!  If you’re about to start your investment journey – get in touch with us so that we can start you off on the right foot!

If you’ve already begun your investment journey – ask yourself.  Can you get a hold of your property manager straight away?  If not, do they call you back in the same day?  When it comes to routine inspections – do you receive a full report with photos?  Did it happen in the 3rd month of the tenancy, then every 6 months after that – were you even invited?

If you want to experience what it is like to receive award winning customer service, and to achieve the best from your hard earned investment – transfer your property to us risk free! If you’re not satisfied with our service, we’ll arrange your file to be picked up or delivered to your agent of choice, no lock in contracts with us!

We look forward to working with you in 2018!

0% vacancy, just in time for Christmas!

As experienced investors know – leading up to Christmas is the quietest time of year for leasing (other than the week over Christmas / New Year of course where everyone is on holidays).  Despite this challenge, our office managed to lease every last one of our vacant homes!!!

How did we do this?  A lot of hard work combined with thinking outside the square.  Our last 4 properties were leased by;

  1. One was a tenant recommended to us by a friend of a staff member, she was available so we showed the property to her first thing Monday morning – immediate appointment.  She had her application ready, liked the property, we did the checks and had her approved same day – she was in before close of business to sign up, done!
  2. One was from an open on the weekend – this is pretty stock standard, they came, they saw, they applied, they leased!
  3. A higher end property in Werribee, this one was actually leased through our network.  Before it had even hit the market, we had advised our tenant database that it would be coming up soon.  One of those prospective tenants came to view the property on a Wednesday – approved within 24 hours – done and dusted.
  4. Finally – last one had been a little bit of a challenge for us (quiet time of year and all), but we had one potential applicant who had missed out on the weekend open.  They worked full time so couldn’t come during business hours – so what do we do?  Meet them first thing in the morning (before 8am).  She had her application ready, approved that day, first months rent paid and lease signed overnight via email.

Leasing a property isn’t just about putting a few photos on line, having a 15 minute open on a Saturday, then waiting for the quality applicants to simply come in, apply, have perfect applications and sign up the next day.  At least – that’s not how it is with Eview.  We go the extra mile to make sure our owners have minimal vacancy!

If you’re concerned with how long it’s taking to lease your property, then why not get in touch and we’ll explain how we can hep you achieve the best results with your investment! (And Yes, even over the holidays, I’ll be available to help, so what are you waiting for – submit your details and we can start working on it for you!)

Share in the success – $250 voucher

At Eview Werribee, we would like to share in our success.  Winning the Property Management Department of the year award across the whole Eview group for 2017 has inspired us to reach for higher heights!

So, in the spirit of giving (handy close to Christmas) any owner who signs up with us from now until December 31st, will receive a $250 voucher of their choice (or the same amount credited towards their management or letting fees).   Submit your details now so we can get started on a long and successful business relationship that will help you get the most from your hard earned investment property!

share success

Should you transfer your investment property to us for a voucher? Of course not, but, if you’ve been sitting on the fence, or you are not 100% satisfied with your current service, then this is a great opportunity to join the Eview family, knowing that your property will be well cared for and – score a bonus voucher while you’re at it!

Transferring your property is easier than most people think.  Provided you’re not on an exclusive authority (so if you’ve just signed one, I’m happy to give advice, but it’s likely you can’t change straight away) – all you need to do is sign an authority, provided your current agencies details, we do the rest!  In 2 business days or less, we’ll have your file, will have done a health check on your property, and will have provided you with a full update on where everything is at!

Property not tenanted?  No problems, we have well below industry average vacancies with our properties.  Why is this?  We have a database of tenants and often, we lease houses in popular areas, without having to have an advertised open for inspection!  We make the effort to pre-approve applications.  Once pre-approved, potential tenants stop looking as they know, that all they have to do is view the property before signing up!  We do not stick to the antiquated notion of ‘we will not process your application until you’ve seen the property – which is only open for 10 minutes, at one point in the week’.

What are you waiting for?  Call me now on 0497 888 087, or submit your details here and let me know a good time and way to get a hold of you so we can chat!